As soon as an invoice becomes overdue in our system, the Collections team will reach out to you and your customer to obtain a payment update. If the team does not receive a sufficient update on payment, then the invoice will be charged back, meaning we will now need you to pay off the invoice through a repayment plan. An additional daily fee will also accrue until the full amount of the invoice is paid.
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We know that customer relationships are important and must be handled with care. If we need to reach out to your customer, FundThrough’s team will contact you first and ensure they are treated in a professional, friendly way.