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Why is my invoice not showing up?
Why is my invoice not showing up?

Why are some invoices not eligible?

Written by Marketing Team
Updated over a week ago

If you have a live link to a supported accounting software, we automatically import any new invoices you create. Some invoices, however, are not eligible for funding because they have either been outstanding for too long or are otherwise disqualified. These invoices can be found by updating the sort function to show all invoices.

An invoice is considered eligible if it is no more than 50 days old, not pre-dated, not partially paid, and been invoiced from your company to a customer.

If you are not seeing an invoice you believe should be eligible, it is possible we've lost the link to your accounting software and it needs to be refreshed. Contact us at [email protected] or in the chat window below if you think this might be the case, we'll be happy to look into it for you!

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