Sometimes customers don’t pay on time; we understand that this is a tough situation. Our Collections team will reach out to you and your customer to get a payment update. Please note that our team is always polite and professional to maintain your valuable customer relationships. If the team does not receive a sufficient update on payment, and the invoice is significantly overdue, then the invoice may be charged back. This means we will need you to pay off the invoice through a repayment plan.
An additional daily fee will also accrue until the full amount of the invoice is paid. If the invoice remains unpaid for an extended period we may ask you to substitute another invoice for the value of the missing payment or pay the outstanding balance. This happens rarely though!
If your customer disputes an invoice we have financed, we require you to let us know so we can attempt to resolve this with you. We will do all we can to recover the payment first and we will work with you to come up with a plan that makes sense for your cash flow.