Sometimes customers don’t pay on time. As long as there’s a clear expected pay date, we wait for your customer to pay. If the invoice remains unpaid for an extended period we may ask you to substitute another invoice for the value of the missing payment or pay the outstanding balance. This happens rarely though!
If your customer disputes an invoice we have financed, we require you to let us know so we can attempt to resolve this with you. We will do all we can to recover the payment first and we will work with you to come up with a plan that makes sense for your cash flow.