FundThrough requires an active read-only link to your bank so that we can set your initial funding limit and so that we can be proactive about making sure your advances are getting to you as well as ensuring that you have enough funds for weekly repayments (read more about this here).
Our connection to your bank is done via our partners, Finicity and Flinks. Occasionally, banks require online banking users to answer one or more security questions, or may present a security image (depending on the bank). This is more likely to happen in the few days immediately after you first connect, since the bank will detect incoming requests from a new source (your new link to FundThrough).
Luckily, resolving this issue is a breeze! If this happens, you will see a prompt in your FundThrough dashboard and may also receive an email from us asking you to do the following:
- Click the link in the notice at the top
- Follow the prompts to answer the security questions, choices or images presented by your bank. Your bank may ask one or more questions in a row.
- Once resolved, the prompt at the top of your dashboard will disappear and you should once again be able to fund invoices.
Here's a quick 10-second demonstration showing the process:
Over time, you'll see fewer issues related to security prompts. If you change your security questions, we may prompt you again to answer them.
If, after taking the steps above, you still have a notification bar at the top of your dashboard, get in touch with us. We're always happy to help!
Your FundThrough Team